Refund policy
🔄 Return & Refund Policy
Last updated: December 18, 2025
At Shop Global Trends, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
For customers located within the European Union, EU consumer protection laws also provide a 14-day right of withdrawal, allowing you to cancel or return your order for any reason and without justification.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
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The item must be unused, unworn, and in its original condition
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All original packaging and tags must be included
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Proof of purchase is required
How to Start a Return
To request a return, please contact us before sending any items back:
📧 Email: info@shopglobaltrends.com
If your return request is approved, we will provide:
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Detailed return instructions
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The return address
⚠️ Important: Items returned without prior approval will not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs
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If an item is defective, damaged, or incorrect, we will cover the return shipping costs
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at:
We will review the issue and arrange a suitable solution promptly.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care or hygiene products
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Hazardous materials, flammable liquids, or gases
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Gift cards and sale items
If you are unsure whether your item qualifies for a return, please contact us before proceeding.
Exchanges
We do not offer direct exchanges.
To receive a different item:
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Return the original item following our return process
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Place a new order once your return is approved
European Union – Right of Withdrawal (14 Days)
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods.
Returned items must be:
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In original condition
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Unused and unworn
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Returned with original packaging and proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 10 business days
Please note that your bank or payment provider may require additional time to complete the transaction.
If more than 15 business days have passed since refund approval and you have not received your refund, please contact us at:
If you have any questions regarding returns or refunds, our support team is always happy to assist you.